We’re here to help.
Most answers are in the guide. If you’re stuck, write to us and a real person will reply.
Email support
To help us help you quickly, include:
- Your device and its system version
- Elyndo’s version, from Settings › About Elyndo
- What you expected, and what happened instead
Please don’t send passwords. Only attach a syllabus if you’re comfortable sharing it and we ask for it.
Write to supportQuick answers
A date in my imported syllabus is wrong
Open the item in the review screen and check its source text. You can edit the date directly, or answer Elyndo’s question if it asked one. Editing never uses credits.
My import stopped before it finished
Open Imports, find the saved read and choose Try again. A read that’s already paid for doesn’t use another credit. Keep the saved read so Elyndo can check it.
My credits don’t show on my other device
Credits follow your App Store account, not iCloud. In Settings › AI & Credits, choose Refresh credits and prices. Make sure both devices use the same App Store account.
My tasks aren’t syncing
Check that each device is signed in to iCloud with the same Apple Account and is online. Sync timing depends on connectivity and iCloud availability. Reconnect an offline device and allow time for its changes to sync.
My calendar events don’t appear
Allow calendar access for Elyndo in your device’s Settings › Privacy & Security › Calendars, then choose which calendars to show in Elyndo’s Settings › Calendars & Reminders.
How do I ask for a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Can I suggest a feature?
Yes, please. Email us and tell us what you’re trying to do.